At Grupo Reinhold, we take pride in the craftsmanship and quality of our jewelry. We are committed to ensuring that every piece you purchase from us meets the highest standards of excellence. To provide you with peace of mind and assurance, we offer the following warranty coverage:


1. Manufacturing Defects Warranty: We stand behind the quality of our jewelry and offer a warranty against manufacturing defects. This warranty covers any structural or functional issues that may arise due to a flaw in the craftsmanship or materials used in the creation of your jewelry. Should you encounter any such defect, please contact our customer support team immediately, and we will work diligently to resolve the issue.


2. Gemstone Authenticity and Quality Warranty: Our gemstones are sourced from reputable suppliers and are carefully selected for their beauty and quality. We guarantee the authenticity of all gemstones used in our jewelry. Additionally, for certified diamonds, we provide the necessary documentation to verify their grading and quality. Please note that our warranty does not cover damage resulting from accidents, mishandling, normal wear and tear, improper care or cleaning, or alterations made by a third party. It is important to follow our care instructions and handle your jewelry with care to ensure its longevity.


To benefit from our warranty coverage, please retain your purchase receipt as proof of authenticity and ownership. In case of a warranty claim, our team will guide you through the necessary steps for assessment and resolution. Depending on the nature of the issue, we may repair, replace, or provide store credit or refund for eligible warranty claims.


Our warranty depends on designer’s policy and may vary depending on the type of jewelry. For specific warranty details on a particular product, please refer to the warranty card accompanying your purchase or contact our customer support team for assistance.


At Grupo Reinhold, we are committed to your satisfaction and strive to deliver exceptional quality in every piece we create. Should you have any questions or require further assistance regarding our warranty coverage, please do not hesitate to contact us. Your happiness and confidence in your jewelry are our top priorities.